Studying the implementation of virtual care during the COVID-19 pandemic with patient partners and stakeholders

August 19, 2022


Dr. Lillian Hung - Founder and Head, IDEA Lab; Assistant Professor, UBC
Nazia Ahmed - Lab Manager, IDEA Lab

At the beginning of the pandemic, stay-at-home orders highlighted the importance of social connection; and technology became paramount in filling the gap in bringing people together virtually. The use of technology in long term care settings continued to grow too, including using telepresence robots as part of delivering care. In this webinar, our speakers will share how to leverage technology to involve patient partners and stakeholders in knowledge translation. They will also discuss challenges and practical strategies to overcome them. You will also have the opportunity to hear more about the future directions for care delivery from Dr. Lillian Hung and Nazia Ahmed.

Learning Objectives:

  • Describe the process of innovating with patient partners and stakeholders to advance the use of telepresence robots in dementia care.
  • Identify benefits and challenges in engaging with patient partners and stakeholders in implementation research during the COVID-19 pandemic.
  • Consider facilitators and barriers to implementing virtual care in aged care settings.
  • Describe future directions for supporting technology adoption in aged care settings.



Upcoming webinar

Dr. Jennifer Baumbusch, Professor and CIHR Chair in Sex and Gender Science, University of British Columbia


June 23, 2023

Co-creating a knowledge translation intervention with families in long-term care homes: insights and challenges

In recent years, co-creation (or co-production) with people with lived experience and care partners has become a prominent aspect of the research landscape and a growing expectation of research funders. There is a lot of variation in the degree to which research teams collaborate with people with lived experience and care partners.

In this session, Dr. Jennifer Baumbusch will share experiences from a co-creation project conducted in long-term care homes. As part of a knowledge-to-action project, family caregivers were integral team members who helped to develop and deliver a workshop series for family members of residents. Jennifer will talk about the successes and lessons learnt in this experience. She will also share strategies for successful co-creation based on this project.

After this webinar, the audience will be able to:

  • Describe key characteristics of co-creation/co-production in a research study.
  • Reflect upon aspects of co-creation that can contribute to discomfort, why these exist, and how to address them within research teams.
  • Identify helpful strategies to fully integrate people with lived experience and care partners into the research process from start to finish.


Jennifer Baumbusch, RN, PhD, FAAN, FCAN is a professor and CIHR Chair in Sex and Gender Science at the University of British Columbia’s School of Nursing. Jennifer’s research and scholarship focuses on enhancing person- and family-centered care for older adults and people with lifelong disabilities. Her current research focuses on the impact of the pandemic on people living with dementia and their care partners, as well as children with medical complexity and their families. Jennifer is on the editorial boards of the Gerontologist and the Journal of Family Nursing, and is the associate editor of the International Journal of Older People Nursing. More information on Jennifer’s program of research is available at