In 2007, the Vancouver Island Health Authority (VIHA) began developing a data-driven process to redesign how care is delivered to patients: Care Delivery Model Redesign (CDMR). The overarching goals of CDMR are to achieve care delivery that is responsive to the care needs and experiences of patients, embodies inter-professional practice, and is based on data and evidence. This evaluation will aim to answer three questions about the model:
To what extent have the activities of CDMR contributed to delivering care that meets or exceeds a recognized standard?
To what extent have the activities of CDMR contributed to optimized staff utilization, based on patient care needs?
What are the factors that enable the development of a high-functioning inpatient unit? While questions 1 and 2 focus on patient care quality and optimizing staff, question 3 is intended to capture the interplay of factors between these two domains and others, such as leadership and culture.